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At Lyric and its affiliates (collectively, “Lyric,” “we,” “us,” “our”), privacy matters, so we have adopted privacy practices designed to help us manage and protect your personal information in our products, services, and websites. This Privacy Notice (“Privacy Notice”) describes how we collect, use, and disclose Personal Information when you interact with us in person or through our online properties and mobile applications that link to this notice, including lyric.ai, as described below (collectively, “Sites and Services”). 

This Privacy Notice also provides you with information about the rights and choices that you have about your Personal Information, and how to contact us about our privacy practices. As used in this Privacy Notice, “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.

California residents, please see the California disclosures below.

This Privacy Notice does not apply to:

• “Protected health information” (“PHI”) that is subject to the Health Insurance Portability and Accountability Act (“HIPAA”). 
• Information that we may collect or process about you in our role as a processor to our customers who serve as the controllers of the data.
• Information about job applicants or our employees, contractors, or agents. 

Before engaging with us or submitting Personal Information to us or using our Sites and Services, please review this Privacy Notice carefully.

Personal Information We Collect

We may collect Personal Information about you directly from you, automatically through our Sites and Services or from others. The categories of Personal Information we collect about you depend on your interactions and engagement with us.

Personal Information We Collect Directly From You

We may collect Personal Information directly from you when you interact with us such as when you purchase a product; sign up for a newsletter; or contact us regarding our products or Sites and Services. We may collect the following Personal Information directly from you:

• Identifiers, such as your name, address, email address, phone number, social media handles, and other similar information. We use this information to provide our services and to otherwise communicate with you.
  

• Commercial Information, such as the products and services you purchase or receive from us; the products you purchase; and information you provide in connection with your order.

• Professional Information, including information relating to your role as a representative or agent of a company or business, such as your work title and contact information. We use this to conduct business with you or your employer and provide you with services and otherwise communicate with you.
  

• Sensory Data, such as audiovisual information from on-site security cameras.

Personal Information We Collect Automatically

We may automatically collect Personal Information about you when you access or use our Sites and Services.

• Internet Activity Information: This includes the pages you view, your search and browsing history, the content you download, the time of your access, how long you use the Sites and Services, your language settings, and the language of the pages you visit. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to our Sites and Services.
  

• Log Information: Log information is data about your use of the Sites and Services that may be stored in log files. We use this information to understand how users interact with our Sites and Services.
  

• Non-Specific Geolocation Data: We may derive this information from your IP address. We collect this information to provide you with our Sites and Services and to better tailor our services to you depending on your geographical region.
  

• Cookies: When you visit or use our Sites and Services, our server may create cookies, which are small text files that a website can send to your internet browser and may be stored in your browser or elsewhere on your computer. We use cookies and other similar technologies on our Sites and Services. We use cookies to evaluate website usage and to offer programs and/or services that you may be interested in.
  
  • Google Analytics: Our Sites and Services use Google Analytics to help us analyze how users use our Sites and Services and target users with appropriate advertisements. The information generated by the cookie about your use of our Sites and Services (including your IP address) will be transmitted to and stored by Google. Read about Google’s privacy practices. 
  • You may disable our usage of cookies through your browser settings. For additional information on how to block cookies, you may review the following links concerning some common browsers: Google Chrome, Internet Explorer, Mozilla Firefox, Safari. Please note that if you disable your browser’s ability to accept cookies, you will be able to navigate our Sites and Services, but you will not be able to take advantage of certain features.

Personal Information We Collect From Others

We may obtain Personal Information about you from other sources, such as data brokers, credit reporting agencies, partners with whom we offer co-branded services or engage in joint marketing activities, and social media platforms (this may include your name, location, social media handle, and additional contact information). We use this information to deliver services to you or to otherwise interact with you. We may share the information we obtain from third parties with our service providers or as required by law.  

We may combine information that we receive from the various sources described in this Privacy Notice, including third party sources, and use and disclose the combined information for the purposes identified below.

How We Use Your Personal Information

We use your Personal Information to:

• Provide You Products and Services: We use your Personal Information to provide you products and services, including to process your transactions and payments and fulfill your orders; create and administer your account; communicate with you in relation to providing you products and services; and conduct general business operations such as accounting, recordkeeping, and audits;
  

• Build and Maintain Our Relationship With You: We use your Personal Information to improve your experience on our Sites and Services; send newsletters; communicate with you about products and events (e.g., trade shows) you may be interested in; deliver targeted advertising based on your preferences or interests across services and devices and measure the effectiveness of ads; and provide you with customer service.
  

• Improve our Sites and Services: In order to improve your experience and provide you with products and services, we use your Personal Information to analyze how the Sites and Services are being accessed and used, improve the functionality and develop new product and service offerings.
  

• Maintain the Security of Our Sites and Services: To maintain the security and integrity of our Sites and Services, we use your Personal Information to detect security incidents, protect our Sites and Services against fraudulent and illegal activity and enforce our terms of use.
  

• Comply with Our Legal Obligations and Respond to Legal Proceedings: We use your Personal Information to comply with our legal, regulatory and risk management obligations, such as responding to such as search warrants, subpoenas, court orders, and law enforcement requests. We may also use your Personal Information to establish, exercise or defend legal claims.

We may use anonymized, de-identified, or aggregated information for any purpose permitted by law. When we collect, process, or disclose aggregated or de-identified consumer information, we will maintain and use it in de-identified form and will not attempt to reidentify the information, except to determine whether our deidentification processes satisfies any applicable legal requirements. We will also contractually require any recipient of the data to comply with these use limitations.

How We Disclose Your Personal Information

We may disclose your Personal Information in the following circumstances:

• With vendors that perform business tasks on our behalf, such as marketing and survey services, payment processing, website and customer experience hosting, data analysis, data storage, auditing and accounting, and security providers.
  
• With advertising partners that help us display digital ads and track conversions. 

• If we believe such disclosure is necessary. For example:
  
  • to comply with relevant laws or to respond to a subpoena, warrant or court order served on us;
  • to respond to valid requests by government agencies, including law enforcement authorities;
  • if we believe your actions are inconsistent with our terms of use, user agreements, applicable terms or policies;
  • to protect against fraud and for risk management purposes;
  • to protect the rights, property, life, health, security or safety of Lyric, its Sites and Services, employees, customers, Sites and Services users and any third party; or
  • for the establishment of defenses or claims in any legal action or dispute involving Lyric or any of its officers, directors, employees, agents, contractors and partners.

• In the event we sell, transfer or assign all or a portion of our business or assets (e.g., further to a sale, merger, consolidation, change of control, reorganization, liquidation or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any Personal Information we collect through our Sites and Services or offline. 

• To other third parties, with your consent.
  

Your Choices

Unsubscribe from Emails

If you no longer wish to receive promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” link in the promotional emails sent to you or by contacting us using the information below under “Contact Us.” Please note that if you opt out of receiving marketing-related emails from Lyric, we may still send you administrative messages.

Opt-Out of Tracking Technologies and Global Privacy Control

Web browsers and other technologies you may use to access websites may include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Given the divergent practices of organizations that offer browsers and the lack of a standard in the marketplace, we generally do not respond to do-not-track signals at this time. We recognize Global Privacy Control (“GPC”) signals.  

Third Parties

Our Sites and Services, product, and other materials may contain references and/or links to third-party websites and services, including references and links to third parties that accept and process your payments to us. We are not responsible for any third party’s data collection or privacy practices, and we have no control over what information third parties track or collect. Any access to and use of such linked websites is not governed by this Privacy Notice but instead is governed by the privacy policies of those third-party websites. We encourage you to review the privacy policies posted on those third-party websites for further information.

Retaining and Securing Your Personal Information

We will store your Personal Information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the following: the amount, nature and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of data; the purposes for which we process the data; whether we can achieve the purposes through other means; and the applicable legal requirements.

We maintain organizational, technical, and administrative security measures designed to safeguard your Personal Information. Unfortunately, transmission via the internet and online digital storage are not completely secure and we cannot guarantee the security of your Personal Information collected through the Sites and Services.

Children’s Privacy

Our Sites and Services, products, newsletters, and trade show appearances are intended for individuals age 18 and over. We do not knowingly collect Personal Information through our Sites and Services from individuals under the age of 18.  If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

International Users

If you are visiting our Sites or Services from outside the United States, please be aware that Lyric is based in the United States and the information we collect will be transferred to, processed and stored on our servers in the United States in accordance with this Privacy Notice and applicable laws. The data protection laws and regulations applicable to your Personal Information transferred to the United States may be different from the laws in your country of residence.

Region Specific Disclosures

California Privacy Rights

If you are a resident of California, this Privacy Notice describes our Personal Information collection, use, and disclosure practices over the past 12 months. In addition, for Personal Information that we control:

• We do not sell Personal Information in exchange for monetary consideration.
• We have shared, as defined by California law, the following categories of personal data with our targeted advertising partners: identifiers and internet or other electronic activity information.
• We do not knowingly sell Personal Information of minors under 16.

In addition to the rights and choices outlined above, you may also request to exercise the following privacy rights:

• Right to know: The right to request to know what Personal Information we collected about you (categories and specific data elements), from where we collected it, why we have collected, sold, or shared it, and to whom we have disclosed it. 
• Right to delete: The right to request that we delete Personal Information we collected from you. 
• Right to correct: The right to correct inaccurate Personal Information we maintain about you.

• Right to opt out: The right to opt out of certain automated processing and profiling activities, as well as the sale and sharing of your Personal Information for targeted advertising purposes. We do not currently engage in practices involving automated decision-making, profiling, or selling Personal Information other than as disclosed in this Privacy Notice. To opt out of cookies, update your cookie settings at any time.
  

You can exercise your privacy rights as described in the “Exercising Your Rights” section, below.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to request and obtain from us, once a year and free of charge, information about categories of Personal Information (if any) we disclosed to third parties for those third parties’ direct marketing purposes and the names and addresses of all third parties to whom we disclosed Personal Information in the immediately preceding calendar year. You may opt out of these disclosures by writing us at [email protected].

Other U.S. State Disclosures 

Residents of Nebraska and Texas may also request to exercise the following privacy rights (subject to any applicable exemptions and limitations):

• Right to access: You have the right to confirm whether we are processing your Personal Information and to access such Personal Information.
• Right to correct: You have the right to request that we correct inaccurate Personal Information that we maintain about you.
• Right to delete: You have the right to request that we delete your Personal Information under specific circumstances.
• Right to opt-out: You have the right to object or opt out of certain types of processing, including: (1) processing for the purpose of targeted advertising, (2) processing for the purpose of the sale of Personal Information, and (3) processing for the purpose of certain types of profiling and automated decision-making. We do not currently engage in practices involving automated processing, profiling, or selling Personal Information other than disclosed in this Privacy Notice. To opt out of cookies, update your cookie settings at any time.
• Right to data portability: You have the right to request a copy of your Personal Information in an accessible format.
• Right to appeal: If we do not grant your consumer request, you may have the right to appeal that denial.

Exercising Your Rights

To exercise any these rights, please submit a request to us by emailing us at [email protected], writing to us at the address specified in the How to Contact Us section below, or filling out the Consumer Rights Request Form. Making a consumer request does not require you to create an account with us.  If you choose to exercise any of these rights, we will not discriminate or retaliate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our services.

You can designate an authorized agent to make certain requests on your behalf. We may deny a request from an authorized agent who does not submit proof that they have been authorized to act on your behalf in accordance with applicable law. 

Upon receiving your request, we may need to verify your identity to determine you are the same person about whom we have information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided to us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us.

How to Contact Us

If you have questions, requests, or complaints related to your privacy, please email us at [email protected]. You may also contact us by mail addressed to:

Lyric

333 Commerce St.

Suite 1400

Nashville, TN 37201

Changes to this Privacy Notice

We may occasionally update this Privacy Notice to reflect changes in our practices. When we post modifications to this Privacy Notice, we will revise the “Effective Date” at the top of this Privacy Notice. If the changes are material, we will endeavor to notify you in advance of such changes taking place to the extent required by law.